Can you get a refund if your flight’s canceled? Here’s what to know
The Dallas-Fort Worth International Airport expects some 2.6 million travelers to walk through its security checkpoints this holiday season — closing in on pre-pandemic numbers.
“DFW is looking forward to a great Thanksgiving Holiday travel period this year. We are very grateful that so many have chosen DFW Airport as their destination or connection Airport,” said Chief Executive Officer Sean Donohue. “This return to 2019 customer levels reflects the strong demand for travel, and DFW is proud to do our part and provide an elevated customer experience to all.”
Unfortunately, there is no guarantee of problem-free travel. Winter weather can easily delay or divert flights headed for Dallas-Fort Worth.
What to do if your flight gets delayed or canceled
Airline delays or cancellations are often out of travelers’ control, but there are ways to keep yourself on track for your next flight.
Delta, one airline at Dallas-Fort Worth International Airport, will rebook travelers on an alternative flight or convert their ticket to an eCredit for future use if there is a cancellation or significant delay. For non-refundable tickets, Delta travelers are able to request a refund of any unused portion of their ticket or for unused trip purchases, such as Sky Priority boarding or other select amenities.
Another DFW FW International Airport airline, American Airlines, will also rebook travelers on the next flight with available seats in the case of a cancellation or significant delay. According to the airline, bags will be rerouted when checking in for your new flight.
American Airlines travelers can view or change their flight one of three ways: Through the airline’s app, website or by using a kiosk in the airport.
When flying United Airlines, another airline at DFW International Airport, travelers can check their flight or find a new one using United’s mobile app, website or a kiosk in the airport.
According to the U.S. Department of Transportation, travelers are entitled to a refund if the airline canceled a flight, regardless of the reason, and they choose not to travel. Refunds can also be given if the airline made a significant schedule change or significantly delayed a flight and customer chooses not to travel.
The Department of Transportation has no clear guidelines on what constitutes as a significant delay — refunds are issued on a case-by-case basis and are dependent on the length of the delay, the length of the flight and other particular circumstances.
Know who to contact
Airline customer service agents can assist with questions, concerns or assistance on delayed and canceled flights.
These are the numbers for the airlines at DFW International Airport .
- AeroMexico: 1-800-237-6639
- Air Canada: 1-888-247-2262
- Air France: 1-800-237-2747
- Alaska Airlines: 1-800-252-7522
- American Airlines: 1-800-433-7300
- Avianca: 1-800-400-8222
- British Airways: 1-800-247-9297
- Delta: 1-800-221-1212
- Emirates: 1-800-777-3999
- Finnair: 1-844-218-6391
- Frontier Airlines: 1-801-401-9000
- Japan Airlines: 1-800-525-3663
- jetBlue: 1-800-538-2583
- Korean Air: 1-800-438-5000
- Lufthansa: 1-800-645-3880
- QANTAS: 1-800-227-4500
- Qatar Airways: 1-800-988-6128
- Spirit Airlines: 1-855-728-3555
- Sun Country Airlines: 1-651-905-2737
- Turkish Airlines: 1-800-874-8875
- United Airlines: 1-800-864-8331
- Viva Aerobus: 1-888-935-9848
- Volaris: 1-888-935-9848
This story was originally published June 21, 2022 at 5:12 PM.
