These 10 apartments and motels account for 2,200 Fort Worth police calls
Fort Worth police visited a handful of apartment complexes and motels hundreds of times last year in response to a wide range of criminal complaints, according to records obtained by the Star-Telegram.
In 2025, Fort Worth police responded to more than 261,000 calls, a high percentage of them at commercial and retail locations, hospitals and homeless shelters.
But 10 apartment complexes and motels, many of which are on the city’s east side, accounted for nearly 2,200 calls, or an average of more than six a day across all 10 properties throughout the year.
The Primavera Apartments at 2201 E. Berry St. came in No. 1 with 407 calls to police last year, the records showed.
Two hundred and twenty-seven calls were for disturbances of one kind or another, including domestic disturbances. Among the others were 16 calls related to shootings and shots fired in the area, 15 burglary calls, 14 assault calls and 12 calls to report persons with weapons.
There were three calls for deceased persons, one call to report a stabbing and one call for a kidnapping.
A search of last year’s police reports turned up approximately 80 associated with the Primavera, meaning the majority of calls were closed without an arrest being made or a report being filed.
Asked to comment, a community manager at the Primavera emailed a statement to the Star-Telegram.
“The safety and wellbeing of our residents remain our top priority,” the statement read. “Current management has been actively working to improve the community through increased property oversight, consistent lease enforcement, resident engagement and close collaboration with local law enforcement. We work closely with our Neighborhood Police Officer (NPO) and participate in weekly meetings to address concerns, identify trends and develop proactive solutions.”
The statement went on to say the Primavera’s management takes action, including legal action, to hold residents accountable when they violate lease terms or create a nuisance. It also blamed some of the criminal activity on nonresidents.
“While calls for service do not necessarily indicate criminal activity, we take every concern seriously,” the statement read. “Our team remains focused on creating a safer, cleaner and more welcoming community through ongoing improvements, strong partnerships and consistent management practices. We are committed to making meaningful, long-term improvements for our residents and neighbors.”
What can Fort Worth do about properties that frequently generate police calls?
A spokesperson for the city of Fort Worth’s legal department said there is a distinction between service calls and reported crime. If a location generates a disproportionate number of police service calls, that’s not enough to compel the city to take action. However, if there’s a high number of reported crimes, there are remedies.
Under Texas law, cities can seek a court order to force a property owner to curb crime on his or her premises. These cases, though, are handled like civil lawsuits and are subject to a judge’s discretion.
According to the legal department spokesperson, city representatives regularly meet with property owners to discuss concerns about criminal complaints before the courts get involved.
“Very often, after meeting with a property owner and making recommendations on ways to improve their property, they implement those measures and the crime is typically abated without the need for litigation,” the spokesperson said.
In March, Fort Worth passed its Habitual Nuisance Ordinance as another tool to address criminal activity at properties. Under that ordinance, a property is presumed to be a habitual nuisance if there are five or more reports of crimes or code violations within a year.
The city can force owners of habitual nuisance properties to beef up security and take other steps to limit crime. If appropriate action isn’t taken, property owners run the risk of losing their certificates of occupancy.
But the Habitual Nuisance Ordinance applies only to commercial properties, including hotels and motels. The legal department spokesperson said the city is looking into expanding that to include apartments.
What other Fort Worth properties ranked high for police calls?
Second on the list for most police calls last year was the Valley at Cobb Park apartment complex at 1701 E. Robert St., about a mile north of the Primavera Apartments.
Of the 260 calls generated there, nearly half were to report disturbances. Additionally, there were more than a dozen assault calls, more than a dozen calls to report fights, more than two dozen calls regarding shootings or shots fired in the area and one dozen calls to report persons with weapons. One call was to report a deceased person.
A manager at the Valley at Cobb Park said she needed to clear it with her boss before speaking to the Star-Telegram. She never called back.
Next on the list was Normandale Place Apartments at 8713 S. Normandale St.
Located off Las Vegas Trail, it was the only complex in the top 10 that’s on the west side of town.
Last year, there were more than 230 police calls associated with Normandale Place. Again, almost half were for disturbances. Ten were for assaults, another 10 were related to burglaries and thefts, five calls were for home invasions, four calls were for shots fired, three calls were for persons with a weapon and two calls reported deceased persons.
A message left with the management office requesting comment was not returned.
Coming in fourth, with more than 200 police calls last year, was Cowan Place, a senior living apartment community at 5400 E. Rosedale St.
More than half of the calls associated with that complex were for disturbances. Sixteen were burglary and robbery calls. The rest were a mixture of calls for things ranging from assaults to parking violations, though it should be noted there were far fewer calls for serious offenses at Cowan Place than at the other complexes that topped the list.
A message requesting comment from a community manager was not returned.
Rounding out the top five was the Delux Inn Motel at 4451 South Freeway. There were 189 police calls, the majority for disturbances. There were also five assault calls; eight calls related to burglaries, robberies and thefts; three calls for shots fired; two calls for persons with weapons; one call related to a stabbing; a call for a deceased person; and one call for a bomb threat.
No managers were available when the Star-Telegram called the motel’s office for comment. A message was not returned.
The rest of the top 10 were as follows:
- Budget Suites of America (3500 Northeast Loop 820): 180 police calls
- Casa de Esperanza apartments (3804 Tanacross Dr.): 176 police calls
- Super 7 Inn (4433 South Freeway): 175 police calls
- Hunter Plaza Apartments (605 W. 1st St.): 175 police calls
- Eco Motel (3201 E. Lancaster Ave.): 150 police calls
Casa de Esperanza is unique in that the complex is specifically for individuals experiencing chronic homelessness. It is run by Fort Worth Housing Solutions, an agency that administers housing assistance programs for the city.
Casa de Esperanza is unique because is specifically for individuals experiencing chronic homelessness. It is run by Fort Worth Housing Solutions, an agency that administers housing assistance programs for the city.
When asked about police calls at Casa de Esperanza, a Fort Worth Housing Solutions spokesperson provided a statement that said the property’s management and ownership work closely with Fort Worth police to address security issues. The statement added that “a fair amount of calls at the property are for service and medical intervention.”
In addition to being homeless, Casa de Esperanza residents have a disability, the statement said. Fort Worth Housing Solutions provides mental health, substance abuse and medical support for the residents. Casa de Esperanza is gated, there are security cameras on the premises and the complex employs private security, according to the statement.
None of the managers or owners at the other properties responded to requests for comment.
The Eco Motel has long been on Fort Worth’s radar. Twice in the past 10 years, the city has sued the motel’s owner under nuisance abatement statutes.
Another lawsuit was filed last year by two unnamed residents who live near the Eco Motel. In court filings for that case, the plaintiffs alleged conditions at the motel negatively impact public health and order.
The judge in the case granted a temporary injunction in February that requires the Eco Motel’s owner to take measures to try and reduce some of the crime, which includes drug sales, drug use and prostitution.
The motel is also the target of a Fort Worth Code Compliance crackdown aimed at cleaning up troublesome properties in the city.