It’s not an April Fool’s joke.
More than 1.2 million Texans will have a new phone, television and Internet communications company on Friday as Frontier Communications takes over Verizon Communication’s landline business.
“We expect customers to just see a logo change,” said Rhonda Lutze, south area president for Frontier, adding that about half of its new customers are in the Metroplex including Grapevine, Coppell and Garland. “All the products and services will stay the same.”
The $10.54 billion deal, which was announced last year, transfers Verizon’s traditional telephone lines in three states, including Texas, to Frontier. With the asset transfer, Frontier doubled in size, adding customers who use Verizon’s FIOS fiber-optic service.
Verizon Wireless cellphone service was not part of the deal and its customers are not affected.
Lutze said phone and FIOS customers shouldn’t see any major price differences on their bills as Frontier will honor promotional pricing and packages that Verizon offered. The logo on a customer’s bill will change and instead of paying their phone bill on Verizon’s website, after April 1, customers will need to log on to Frontier’s website if they want to pay their bill electronically.
Customers will not need to change any equipment in their homes as part of the transfer, Lutze said. Customers who have questions about the transfer can get more information at MeetFrontier.com.
Frontier, based in Norwalk, Conn., already has about 1,000 employees at customer response and network monitoring centers in Allen and Richardson. With the deal, it will add 2,500 Verizon employees, many of whom currently work in Irving. Lutze said the company plans to locate its south region headquarters in the Metroplex and is looking at office space in Plano.
“We are excited to take this opportunity to become a robust and reliable provider in Texas,” Lutze said.