Thousands of Dallas-Fort Worth AT&T wireless customers are without service. Here’s what to know
A massive service outage is affecting tens of thousands of AT&T customers across the U.S. and in North Texas, including in the Dallas-Fort Worth area Thursday morning.
Who in Dallas-Fort Worth are affected by AT&T outage
More than 73,600 AT&T wireless customers were reported to be without service around 7:40 a.m., according to the outage-tracking site DownDetector. More than 1,200 of those outages were in the Dallas area.
According to DownDetector, outages are not uncommon, but they are only reported on the tracking site when the number of problems is significantly higher than normal.
When can we expect AT&T service to be restored?
Shortly before noon, AT&T said most of its wireless customers had service restored.
“Our network teams took immediate action and so far three-quarters of our network has been restored,” according to AT&T in a statement. “We are working as quickly as possible to restore service to remaining customers.”
AT&T said in a statement earlier in the morning that they are “working urgently to restore service,” Star-Telegram media partner WFAA-TV reported. They encourage customers to use Wi-Fi calling until then.
Fort Worth police said on social media that the outage hasn’t affected the 911 call center.
Many customers without service are showing an “SOS” message on phones where cell bars are typically shown. The “SOS” message means the device is searching for coverage, but customers should still be able to make emergency calls. With WiFi, users can send text messages but not calls.
This story was originally published February 22, 2024 at 8:24 AM.
