911 system returned to several North Texas communities after outage Wednesday

Update 3:30 p.m.: The 911 system has been restored.

Update 2:59 p.m.: All calls are being manually rerouted and calling 9-1-1 is working. However, calls will be rerouted to the department’s ten digit non-emergency number, so callers must know their location, according to the Plano Police Department.

Original story:

The North Central Texas Council of Governments is experiencing an issue with the 911 system across the region.

Areas affected include Cleburne, Frisco, Rockwall, Weatherford and several others.

Non-emergency numbers for those cities include:

• Cleburne: 817-645-0972
  
  
• Frisco: 972-292-6010
  
  
• Rockwall: 972-771-7717
  
  
• Weatherford: 817-598-4310; 817-598-4481; 817-598-4023
  
  
• Allen: 214-509-4321
  
  

Other area residents who are unable to reach 911 can also call 872-825-4903 or 972-825-4950.

A full list of non-emergency numbers can be found here: nct911.org/attention-nct9-1-1-is-experiencing-a-9-1-1-outage/

This story was originally published September 12, 2018 at 1:37 PM.