Update 3:30 p.m.: The 911 system has been restored.
Update 2:59 p.m.: All calls are being manually rerouted and calling 9-1-1 is working. However, calls will be rerouted to the department’s ten digit non-emergency number, so callers must know their location, according to the Plano Police Department.
The North Central Texas Council of Governments is experiencing an issue with the 911 system across the region.
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Areas affected include Cleburne, Frisco, Rockwall, Weatherford and several others.
Non-emergency numbers for those cities include:
- Cleburne: 817-645-0972
- Frisco: 972-292-6010
- Rockwall: 972-771-7717
- Weatherford: 817-598-4310; 817-598-4481; 817-598-4023
- Allen: 214-509-4321
Other area residents who are unable to reach 911 can also call 872-825-4903 or 972-825-4950.
A full list of non-emergency numbers can be found here: nct911.org/attention-nct9-1-1-is-experiencing-a-9-1-1-outage/