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Frontier Communications reports a few outages related to Verizon transition

About 1.2 million Texas customers had their phone, TV and Internet service switched from Verizon to Frontier Communications on Friday.
About 1.2 million Texas customers had their phone, TV and Internet service switched from Verizon to Frontier Communications on Friday.

Verizon Communications customers had a slightly bumpy transition to Frontier Communications on Friday.

A few outages were reported in Texas, Florida and California as Verizon transferred its phone landline business to Frontier as part of a $10.54 billion deal announced last year.

“A technical issue occurred during the integration of the systems Frontier acquired from Verizon that impacted service to some enterprise and carrier customers in Florida, Texas and California,” Frontier said in a statement, adding that as of 8:30 a.m. CDT the issue was resolved.

Customers took to social media to vent their frustrations about the cutover that affected phone, Internet and TV service for some former Verizon users.

One Dallas-based customer called the transfer an “April Fools nightmare.”

Problems in Florida were exacerbated by an accidental cut of Frontier’s fiber cables. Frontier said the cables were cut by a third party at a construction site in Tampa which affected customers in the local area.

Another Florida customer lamented that he missed Verizon.

Frontier purchased Verizon’s landline phone, Internet and television business, adding 1.2 million Texas customers as part of the deal. Customers with questions related to the transfer can get more information at MeetFrontier.com.

Andrea Ahles: 817-390-7631, @Sky_Talk

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