Business

Capital One to close Irving call center, transfer most workers to Plano

In a WARN notice filed with the state, Capital One said it will trim 299 jobs in Irving by July.
In a WARN notice filed with the state, Capital One said it will trim 299 jobs in Irving by July. AP

Capital One will close an Irving call center this summer, with many of the employees transferring to a smaller center in Plano, the company said Monday.

The Virginia-based banking company first disclosed plans to consolidate operations in Plano last summer. In a WARN notice filed with the state, Capital One said it plans to cut 299 jobs at its Royal Ridge facility, at 3939 W. John Carpenter Freeway, by July 4.

Steven Thorpe, a spokesman for Capital One, said in an email that the positions will be eliminated in phases over the next few months. About 183 of the workers have accepted positions at the new Plano center, located at 7933 Preston Road, and other workers will be eligible for a severance package, including retraining assistance.

Most of the workers are in customer contact center roles for the retail bank, he said.

“This decision comes as part of a regular business review to ensure Capital One is operating as efficiently as possible while continuing to provide quality services and products to its customers,” Thorpe said in the email.

Capital One had 46,000 employees at year-end, according to the its annual report. The Irving call center was built in 1999 and initially had about 800 workers.

This article includes material from Bloomberg News and Star-Telegram archives.

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