More than 24 hours after lightning struck the AT&T building in Richardson, causing an internet and cable blackout across North Texas, some customers say they are still having problems.
“Please cover the fact that there are still hundreds if not many more without broadband,” one man said in an email to the Star-Telegram. “It’s been 30 hours.”
When asked why some customer’s haven’t yet had service restored, AT&T’s Charles Bassett said, “The facility is back online so customer’s equipment should be working.”
“Customers still having problems should restart their equipment,” he said. “If that doesn’t work, they should contact customer care — it’s likely unrelated to the outage from yesterday.”
AT&T Customer Care can be reached at 800-288-2020.
Down Detector, which tracks online companies whose services are experiencing interruptions, had a dramatic increase of reports just before 11 a.m. Monday going from about 30 reports of an outage to more than 1,300.
The fire was reported about 15 minutes prior.
The reports had a significant decrease 12 hours later but there were still 100 reports of outages at 3 p.m. Tuesday.