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Envoy Air posts worst on-time rate in November

Star-Telegram

Envoy Air had the worst on-time rate in November compared to other major airlines, according to a government report released Tuesday.

The regional carrier, owned by American Airlines Group, posted a 69.3 percent on-time rate and also had the highest rate of canceled flights, canceling 3.5 percent of its scheduled flights in November.

The Bureau of Transportation Statistics said carriers posted an overall on-time rate of 80.6 percent, down from the 83.5 percent rate in November 2013. Hawaiian Airlines had the best on-time performance with 89.4 percent of its flights arriving on-time.

Fort Worth-based American Airlines ranked ninth with an 80.3 percent on-time rate while Dallas-based Southwest Airlines came in fifth with an on-time rate of 81.4 percent.

There were four flights delayed on the tarmac for over three hours. US Airways, American and JetBlue Airways each had a flight stuck on the tarmac for over 200 minutes in Detroit during an ice storm on November 22. A Southwest flight from Phoenix to Denver was delayed on the tarmac in Colorado Springs for 186 minutes on November 30.

More consumers filed complaints with the Department of Transportation in November as the agency received 910 complains, up 20.2 percent from the same month last year. Carriers also mishandled more bags in November as the mishandled baggage rate increased to 2.92 reports per 1,000 passengers.

Rank

Carrier

On-Time Arrival Rate

1

Hawaiian Airlines

89.4

2

Delta Air Lines

86.6

3

Alaska Airlines

84.7

4

Virgin America

82.7

5

Southwest Airlines

81.4

6

JetBlue Airways

81.1

7

ExpressJet Airlines

80.7

8

United Airlines

80.6

9

American Airlines

80.3

10

Skywest Airlines

76.4

11

Frontier Airlines

72.3

12

Envoy Air

69.3

Total

80.6

Source: Bureau of Transportation Statistics

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