-With its annual change to a winter schedule, United Airlines closed down its operations at New York’s JFK airport and shifted the capacity to its Newark hub. “The move, precipitated by continuing losses and a lease expiration, is one more sign of the major U.S. airlines' ever increasing preference to concentrate resources in their hubs,” writes Ted Reed for TheStreet.com.
-Frustrated passengers are turning to Twitter to voice complaints to airlines, reports the New York Times. As a result, airlines have been adding more employees to monitor social media and respond to customers. At Delta Air Lines, 40 people work on their social media desk while American Airlines employs 26 workers to engage customers on social media.
-Lie-flat seats are coming to Hawaiian Airlines. The airline announced last week that it is redesigning its business-class sections on the Airbus A330 to have seats that fold out to 76-inch beds. According to USA Today, the cabin will also get mood-lighting along with “brightly-colored accent panels and curved surfaces designed to evoke the winds and the ocean.”
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