-Travelers love to complain about the ultra-low-cost carriers like Frontier Airlines, Spirit Airlines and Allegiant Air. According to the Associated Press, consumers were twice as likely to file complaints on these airlines with the federal government. The biggest complaint was about delayed flights although travelers also complain about baggage and ticketing problems.
-Continuing with customer experience, AirlineRatings.com released its top 10 list for best in-flight experience last week and U.S. airlines are no where to be found. CNN reports that Asian, Middle Eastern and a few European airlines are making the grade when it comes to satisfying customers. “Singapore is commended for its "opulent" first class and "generous" economy seats, while Qantas clocks praise for its "constantly updated" business class and "exceptional seat comfort and space" in premium economy,” CNN said.
-Larger overhead bins developed by Boeing will let more rollerboards fit on board the Boeing 737. The aircraft manufacturer delivered the first “space bins” to Alaska Airlines last week with Delta Air Lines and United Airlines also committed to purchasing the larger compartments. “The roomier Space Bins – which the company is selling as an option for airlines buying its 737s – will accommodate six standard-size carry-on bags. That's up from four on the standard bins currently offered on the jetmaker's latest 737 models,” USA Today reports.
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