-Chicago Tribune writer Phil Rosenthal decided to write an open letter to the new United Airlines chief executive Oscar Munoz. “The typical United customer doesn't expect to be wined and dined over Italian dinner or have the airline rearrange its flight network and schedule for his or her convenience. But courtesy, concern, competence and some real effort and empathy are always appreciated,” Rosenthal said.
-How United handled the federal investigation surrounding its former chief executive officer was the question posed to crisis experts by the Wall Street Journal. “Communications have been textbook–word-perfect, well-vetted and bloodlessly on message,” one expert said in this article.
-American Airlines chief executive Doug Parker and Delta Air Lines chief executive Richard Anderson met with Secretary of State John Kerry last week to talk about the allegations that American, Delta and United have made against the three Persian Gulf carriers, USA Today reports. The U.S. airlines have said the Persian Gulf carriers have received $42 billion in unfair government subsidies and should not be allowed to add more flights to the U.S.
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