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American unveils new Integrated Operations Center

The operations room is staffed 24 hours a day and seven days a week.
The operations room is staffed 24 hours a day and seven days a week. Fort Worth Star-Telegram

American Airlines unveiled its new operations center on Tuesday where 1,600 employees will oversee the daily operations of the world’s largest airline.

The Robert W. Baker Integrated Operations Center cost $88 million to build and is the first new building on American’s flight academy campus in more than 20 years.

The two-story, 149,000-square-foot building is adjacent to the carrier’s flight academy and the C.R. Smith Museum, on the west side of Texas 360. It’s named after Robert Baker, a longtime American executive who retired in 2002 after working at the company for more than 35 years and overseeing its operations. Baker died of lung cancer in 2003 at age 58.

American received a $6.5 million tax incentive for the project from Fort Worth that will last 15 years. It closed the former US Airways operations center near Pittsburgh and moved about 600 positions to merge it with American’s operations center in Fort Worth in the new building.

The building was designed to withstand winds of an EF3 tornado (about 136 to 165 mph) and the second floor has custom ceilings with heights up to 22 feet.

The Integrated Operations Center houses flight dispatch, crew scheduling, maintenance operation control, air traffic control and system customer service for American, along with several other operational departments.

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