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Southwest extends fare sale after website problems

Southwest Airlines extended its fall fare sale after its website was unable to handle all of the customers requests to purchase tickets. (Star-Telegram/Joyce Marshall)
Southwest Airlines extended its fall fare sale after its website was unable to handle all of the customers requests to purchase tickets. (Star-Telegram/Joyce Marshall) Star-Telegram

Southwest Airlines’ fall fare sale, offering flights as cheap as $49, slowed down the Dallas-based carrier’s website for a second day in a row.

The airline’s website was unable to keep up with the large number of customers searching for the cheap fares. As of midday Thursday, customers received error messages as they tried to search for available flights.

“Southwest teams have worked nonstop to correct website functionality and we continue to focus on fully restoring the site,” said Southwest spokeswoman Brandy King. “We have extended the fare sale from end of day Thursday to end of day Friday, allowing Customers extra time to book.”

The fare sale, launched on Tuesday, offered one-way tickets as low as $49 for travel in late August to early December.

UPDATE: Southwest was still having website problems as of Thursday evening. In an email, King said, “We continue to work on the issue and are not yet at full functionality.”

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