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On-time arrival rate improves at Envoy Air

An American Eagle flight operated by Envoy Air sits at Terminal D at Dallas-Fort Worth International Airport, Thursday, March 26, 2015. (Star-Telegram/Rodger Mallison)
An American Eagle flight operated by Envoy Air sits at Terminal D at Dallas-Fort Worth International Airport, Thursday, March 26, 2015. (Star-Telegram/Rodger Mallison) Star-Telegram

Envoy Air was not in last place for on-time arrivals in March, according to a government report released on Monday.

The regional carrier, owned by American Airlines Group, was second-to-last, as it improved its on-time rate to 67.8 percent in March, up from 53.3 percent in February. However, Envoy Air did have the highest rate of cancellation with 7.2 percent of its scheduled flights canceled, partly due to a Spring Break snowstorm that blanketed Dallas/Fort Worth.

Overall, U.S. airlines posted an on-time arrival rate of 78.7 percent in March, up from 77.6 percent in March 2014, the Bureau of Transportation Statistics said on Monday. Hawaiian Airlines had the best on-time rate with 87.3 percent while Frontier Airlines had the worst with only 65.2 percent of its flights on time.

Dallas-based Southwest Airlines ranked fifth with an on-time rate of 80.0 percent while Fort Worth-based American Airlines had an on-time rate of 77.0 percent for eighth place.

Consumer complaints about airlines were up 55 percent as the U.S. Department of Transportation received 1,733 complaints about air service in March.

Airlines posted a mishandled bag rate of 3.42 reports per 1,000 passengers in March, down from March 2014’s rate of 3.66.

Rank

Carrier

On-Time Arrival Rate

1

Hawaiian Airlines

87.3

2

Alaska Airlines

85.6

3

Delta Air Lines

84.0

4

SkyWest Airlines

82.5

5

Southwest Airlines

80.0

6

Virgin America

78.9

7

United Airlines

78.2

8

American Airlines

77.0

9

ExpressJet Airlines

76.2

10

Spirit Airlines

73.9

11

JetBlue Airways

71.5

12

Envoy Air

67.8

13

Frontier Airlines

65.2

Total

78.7

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