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American CEO: Airline is off to a great start for 2015

American Airlines CEO Doug Parker says the airline is off to a “great start” for 2015. (Star-Telegram/Ron T. Ennis)
American Airlines CEO Doug Parker says the airline is off to a “great start” for 2015. (Star-Telegram/Ron T. Ennis) Star-Telegram

American Airlines chief executive Doug Parker said the company is off to a “great start for 2015.”

In a letter to employees on Friday morning, Parker noted the carrier’s record first quarter profits and several milestones American has achieved this year including getting its single operating certificate from the FAA and the rebanking of its schedules at Dallas/Fort Worth and Chicago O’Hare airports.

“All of this puts us on a great track to finish the heavy lift remaining in 2015, including the large task of combining our passenger service systems (PSS),” Parker said in a letter to employees “The planning for implementation of this project later this year has everyone’s focus and attention, and we will communicate more as we make progress toward the cutover.”

Keep reading for the full letter from Parker.

Dear Fellow Team Members,

Today we announced a record first quarter 2015 net profit of $1.2 billion excluding special charges. This strong financial performance gets us off to a great start for 2015. It also shows what we can accomplish by working together.

This is the year we will make great strides in our integration, and we gained a lot of momentum in the first quarter. Our frequent flyer programs were combined onto a merged AAdvantage platform, creating the best loyalty program in the airline business. We also re-banked our schedules at DFW and ORD, opening up more possible connections for our customers and increasing revenue opportunities. Our pilots and flight attendants now have industry-leading joint collective bargaining agreements and we are working to negotiate similar agreements with each of our other organized workgroups.

We are already off to a strong start in the second quarter as we celebrated a major milestone earlier this month when the FAA granted us a single operating certificate. For regulatory purposes, we are now officially one airline.

All of this puts us on a great track to finish the heavy lift remaining in 2015, including the large task of combining our passenger service systems (PSS). This is a big project that involves technology, airport operations, reservations and many, many more parts of the airline, as well as a great deal of training for our employees. The planning for implementation of this project later this year has everyone’s focus and attention, and we will communicate more as we make progress toward the cutover.

All of the work thus far has meant change for everyone as we learn new systems, processes and policies. But we’re getting through it and thanks to all of you, we are taking care of our customers at the same time. Thank you for everything you are doing to restore American to greatness. Congratulations on a great quarter.

Doug

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