Sky Talk

Monday Midday Must-Reads

-Airlines are improving their customer satisfaction scores, according to a new survey released on Monday. Airlines earned an average score of 71 out of 100, up from 69 points last year, the Wall Street Journal reported. JetBlue Airways retained the top spot for the fourth year in a row with a score of 81.

-United Airlines prevented a security researcher from boarding a flight late Saturday after the expert had posted to social media earlier in the week that he could hack the airline’s onboard systems. "It is disappointing that United refused to allow him to board, and we hope that United learns that computer security researchers are a vital ally, not a threat," an attorney representing the researcher, Chris Roberts, told the Chicago Tribune.

-And Cranky Flier, aka Brett Snyder, blogged about Southwest Airlines’ new slimline seats and whether or not the seats are really 0.7 inches wider. “the question is… is this going to be good? I have no idea. All we know is that Southwest has decided its uncomfortable Evolve seats aren’t good enough,” Snyder wrote in this post.