U.S. airlines improved their on-time rate in January although regional carrier Envoy Air continues to rank the worst in on-time performance and has the highest rate of canceled flights.
Envoy Air, which is owned by American Airlines and operates under the American Eagle brand, had an on-time rate of 60.4 percent of its flights in January. It also canceled 7.7 percent of its scheduled flights that month.
According to the U.S. Department of Transportation’s report released on Monday, the industry posted an on-time arrival rate of 76.8 percent in January, up from the 67.7 percent rate in January 2014.
Delta Air Lines had the best on-time rate with 86.1 percent of its flights arriving on time. Dallas-based Southwest Airlines had the fifth-best ranking with an on-time rate of 79.1 percent while Fort Worth-based American ranked no. 6 with 77.4 percent of its flights arriving on time.
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There were five tarmac delays that exceeded three hours including two Southwest flights both diverted to Jackson, Mississippi on January 11. The Southwest flight from Atlanta to New Orleans sat on the tarmac for 212 minutes while a Dallas Love Field flight to New Orleans was delayed for 210 minutes, both at Jackson.
Carriers also improved their mishandled baggage rate to 4.33 reports per passenger compared with 5.51 in January 2014. Consumer complaints also dropped 13.6 percent to 1,480 for December.
On-Time Arrival Rate
Delta Air Lines