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Passengers happier with air travel, industry survey says

kbouaphanh@star-telegram.com

More than 83 percent of Americans plan to take a trip on an airplane this year, according to a new survey.

The airline industry group, A4A, said of those planning a trip, 43 percent said they want to travel for personal reasons and that affordability ranks as the first priority for business and personal travelers for picking an airline.

“Enhanced amenities like gourmet food options, further investments in technology, both at the airport and onboard the aircraft, and collaborative industry-government efforts to expedite screening for travelers at security checkpoints are further enhancing consumers’ positive views of air travel today, resulting in even more satisfaction around their flying experience,” said A4A chief economist John Heimlich. “Airlines are increasingly enabling their customers to choose the service offerings and price points that meet their individual needs.”

The survey, conducted in January, found that 85 percent of passengers last year said they were very satisfied or somewhat satisfied with their travel experience, up from 80 percent in 2015. Of those who submitted a complaint to the airline, 81 percent reported that the airline had addressed the issue satisfactorily.

Andrea Ahles: 817-390-7631, @Sky_Talk

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