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Problems on Southwest Airlines’ website affect check-in, booking tickets

For several hours Tuesday, customers were unable to check in for flights or book new tickets on Southwest Airlines’ website.

The Dallas-based carrier said its website, Southwest.com, lost some of its functionality starting around 10:30 a.m. CDT. The problems with the check-in system also occurred on the carrier’s mobile app. Searching for fares also brought up error messages.

“We are implementing flexible accommodations to allow customers traveling through Dec. 21 the ability to change their plans without a penalty,” the airline said in a statement. “Until full functionality is restored, customers may check in at the airport using a kiosk or by visiting a Southwest ticket counter.”

The airline said its employees were working to fix the issues and by 4:30 p.m. Southwest issued an update saying “recovery is underway.” Flights were not being canceled or delayed because of the technology outage.

In July, Southwest canceled over 1,500 flights when multiple computer systems went down after router failed and its backups failed as well. Customers were unable to check in for flights or print luggage tags and the website was down for almost a day. Southwest said the outage cost the carrier $55 million in lost revenues.

Andrea Ahles: 817-390-7631, @Sky_Talk

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