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Sabre technology glitch causes flight delays at several U.S. airlines

kbouaphanh@star-telegram.com

Flights at several U.S. airlines were delayed Friday morning as passengers had difficulty checking in or getting boarding passes due to a technical glitch with the Sabre computer reservations system.

The system, run by Southlake-based Sabre Corp., experienced a brief technical issue, the company said, but was back up and running by the early afternoon.

“The issue with an outage has been resolved for a while, however we do know that some travel plans were interrupted and for that we do apologize,” said Sabre spokeswoman Andrea Huguely.

Airlines, including American, Alaska Airlines and JetBlue Airways, confirmed they had operation issues Friday morning because of the Sabre outage.

“Earlier today, Sabre had a brief technical issue that impacted multiple carriers, including American,” said American spokesman Matt Miller. “This technical issue has been resolved. We apologize to our customers for the inconvenience.”

Tracking service FlightStats Inc. said that by early afternoon more than 200 American Airlines flights had been delayed and 11 were canceled.

This is the second time in less than a month that a Sabre outage has affected multiple airlines. In October, customers couldn’t book flights on the websites of Southwest Airlines, JetBlue and Virgin America because of a technical issue with Sabre’s computer systems.

This story contains material from The Associated Press.

Andrea Ahles: 817-390-7631, @Sky_Talk

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