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A Friend With A Truck Movers Review
By Jamela Adam MONEY RESEARCH COLLECTIVE
Even as the pandemic wanes, many Americans are still exploring remote work opportunities and, as a result, their living options. Since 2020, we’ve seen a massive relocation movement that could continue for years to come.
These trends are causing an increased demand for moving services, which makes it even more important to choose and vet the best moving company possible. If you are researching moving companies in the Kansas City metro area, we think you should consider A Friend with a Truck Movers.
We’ll look at this Kansas City-based company, which specializes in residential and commercial moving for both local and long-distance moves. Here’s what you should know about this moving operation to determine if it’s right for you.
Table of contents
A Friend With A Truck Movers’ services
A Friend With A Truck Movers’ credentials
A Friend With A Truck Movers accessibility
A Friend With A Truck Movers’ customer satisfaction
A Friend With A Truck Movers FAQ
How we evaluated A Friend With A Truck Movers
Summary of Miami Herald’s A Friend With A Truck Movers review
A Friend With A Truck Movers’ services
A Friend With A Truck Movers offers moving and packing services for the greater Kansas City area, which includes parts of both Kansas and Missouri. The locally operated and owned company has been around for ten years. It’s a family-owned business and has an impressive customer satisfaction record based on reviews and third-party ratings. Here’s more information about its services.
What it offers
According to the company’s website, their moving services include dispatching professional movers who can handle everything from large appliances to delicate antiques for homes, condos, office spaces and more. The company is big on safety while protecting your home, furnishings and other belongings with protocols that include:
- Using door jamb protectors
- Carpet shields
- Wrapping all upholstered furniture
- Expert packing and unpacking services
- Other protections to ensure customer belongings remain in the same condition as when the moving team arrived
Other benefits of working with A Friend with a Truck Movers include:
- Online quoting service through the OnCue platform
- Over ten years in business
- Competitive pricing
- Licensed & insured
- No hidden fees
- Locally/family owned
- Supports local small businesses
It’s also good to know that A Friend with a Truck Movers doesn’t outsource any of their moving services to third-partying moving services. Their residential movers work directly for the company and are accountable for their customer satisfaction ratings for each and every moving engagement.
What it doesn’t offer
Although it’s an interstate moving company, A Friend With A Truck Movers primarily serves customers moving to or from the Kansas City metro area. They may come up in searches for long-distance moving companies because your move can either originate or end in their service area. So as long as your move involves the great Kansas City area, they can help.
This company is hyper-focused on local moving services, so there’s not much else they provide like junk removal, storage units or being a broker for long-distance and international moves.
A Friend With A Truck Movers’ credentials
A Friend with a Truck Movers is incorporated in Missouri under the trade name, A Friend With A Truck Movers LLC and has a physical address of 2615 N. Bell St., Avondale, MO 64117.
Licenses and registrations
A Friend With A Truck Movers has the following registrations and licenses:
- Interstate Commerce Commission Motor Carrier number (ICC MC): 2777
- US Department of Transportation number (US D.O.T): 2074911
According to the company’s profile on the Federal Motor Carrier Safety Administration (FMCSA) website, A Friend with a Truck Movers has four registered drivers authorized to transport household goods.
Based on the company’s size and the nature of its business, it must maintain at least $750,000 in insurance coverage for bodily injury and property damage. At the time of this writing, the FMCSA website indicates this insurance is up to date and has not been canceled.
Awards and certifications
We were unable to find any awards or certifications for A Friend With a Truck Movers. This isn’t surprising, given the company’s relatively small size.
A Friend With A Truck Movers accessibility
For the most part, the company has a standard online presence, making it fairly easy to contact them for booking and customer service.
Availability
The customer service representatives are available from 9:00 AM CST to 5:00 PM CST, Monday through Saturday. The company is closed on Sundays.
Contact information
The company’s physical operations are located at 2615 N Bell St, Kansas City, MO 64117. You can reach the company by calling (913) 944-0013 or emailing them at
contactus@afwatmovers.com.
User experience
The company website is straightforward and easy to navigate. There’s just enough information to help you decide if you should at least get a quote from them—but not much more.
The site features a few resource pages with moving tips and why you should move to Kansas City. However, there’s not much information about how they train and vet their residential movers, their service guarantees, how they resolve difficult situations, or customer claims.
There’s no smartphone app or ability to create an account to track your moving estimates, project status, location of your items or any other customer service function. We haven’t come across many moving companies that offer this option, so the lack of this feature isn’t a red flag.
Also missing from their technology stack is the ability to chat with customer service via their website. A visit to the company’s Facebook profile reveals some light messaging options facilitated by delayed chatbots but no real-time chat features.
Limitations
A Friend With A Truck Movers’ website is more informational than anything else. Its estimate form is really just a contact form that prompts someone to call you later. You only input a few contact details and sparse information about your move. Then you’ll get a live person to call you back for a real quote. Ideally, we’d like to see more complete quote forms and an instant moving estimate for faster service.
A Friend With A Truck’s customer satisfaction
What this mom-and-pop company lacks in technological sophistication, it seems to make up for in social proof and reviews. The company’s Google, Yelp, and Facebook profiles have favorable ratings from hundreds of customers.
Third-Party ratings
Here’s a summary of what we found:
- Facebook: 4 out of 5 stars (based on 33 reviews)
- Google: 4.7 out of 5 stars (based on 533 reviews)
- Yelp: 4 out of 5 stars (based on 161 reviews)
Customer complaints
The most common complaints we found among the one- and two-star reviews are similar to what many customers complain about moving companies in general:
- Lowball estimates that are suddenly inflated on the day of the move
- Movers showing up late or not at all
- Significant damage to customer property
- Difficulty contacting the company to resolve claims
A Friend With A Truck Mover's FAQ
Is A Friend With A Truck a legit moving company?
A Friend With A Truck Movers is a registered corporation in Missouri and has several hundred positive customer reviews on third-party sites such as Google Business, Yelp and Facebook.
How much does A Friend With A Truck Movers work?
A Friend With A Truck Movers charges according to how much you have to move (i.e., how many bedrooms, etc.), where you are moving and how difficult the move will be (stairs, elevators, odd-shaped items, etc.) According to the company's website, there are no hidden fees.
Does A Friend With A Truck offer packing and unpacking services?
Yes, A Friend With A Truck Movers does offer packing and unpacking services.
How we evaluated A Friend With A Truck Movers
Our evaluation of A Friend With A Truck Movers is based on customer reviews, company credentials, comparisons with other moving companies, and information on the company website. We also considered third-party consumer review sites and industry watchdog reports. This information is current at the time of publishing.
Summary of Miami Herald’s A Friend With A Truck Movers review
- Offers residential and commercial moving
- Packing and unpacking services
- A majority of online reviews are positive
- Doesn't offer nationwide or international moving services
- Limited online features to support customer service needs
If you’ve got a simple, straightforward move starting or ending in the Kansas City area, we think A Friend with a Truck Movers should be on your shortlist for estimates. It helps to know that their licenses, registrations and other required filings are up-to-date, plus they are insured and bonded. The positive reviews and long-standing record of successful business operations mean that you are likely dealing with a reputable company that will handle your move efficiently and professionally.
