Food & Drink

Nobody here but us chickens: Chick-fil-A is America’s fave fast-food eatery

Chic-fil-A on Heritage Trace Parkway in Fort Worth in 2012.
Chic-fil-A on Heritage Trace Parkway in Fort Worth in 2012. Star-Telegram

Chick-fil-A is once again America’s favorite fast-food eatery, according to a study of customer satisfaction released Tuesday.

The Atlanta-based chain came in first for the second year in a row in the American Customer Satisfaction Index (ACSI) Restaurant Report 2016. It scored 87 points out of a possible 100 beating second-place finisher Papa John’s with 82.

Consistency and familiarity are two reasons why Chick-fil-A did so well. “They have a pretty limited selection of offerings and are really focused on chicken and chicken sandwiches,” Forrest Morgeson, director of research at American Customer Satisfaction Index told CNN Money. “They focus on what they do best, and it does well.”

Fast food in general did well, seeing a 2.6 per-cent rise in satisfaction from last year. That didn’t help last year’s number two chain, Chipotle. The house that burritos built is still suffering the effects of having an e.coli outbreak in some of its stores at the end of last year. Its index number fell to 78, putting it at number nine overall this year.

Chick-fil-A is now in 43 states and Washington D.C.

Here are the top fast-food restaurants according to the ACSI:

1. Chick-fil-A (87 points)

2. Papa John’s (82)

3. All others (81)

4. Little Caesars Pizza (81)

5. Panera Bread (81)

6. Arby’s (80)

7. Dunkin’ Donuts (80)

8. Subway (80)

9. Chipotle Mexican Grill (78)

10. Domino’s (78)

11. KFC (78)

12. Pizza Hut (77)

13. Burger King (76)

14. Wendy’s (76)

15. Starbucks (75)

16. Taco Bell (75)

17. Jack in the Box (74)

18. McDonald’s (69)

The American Customer Satisfaction Index uses information from interviews with approximately 70,000 customers covering more than 300 companies in 43 industries and 10 economic sectors. The full restaurant report is available for download at www.theacsi.org/news-and-resources/customer-satisfaction-reports/reports-2016/acsi-restaurant-report-2016.

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