Something has happened to business in America.
Every time I call customer service, regardless of the company, I discover that it is currently experiencing an unusually high call volume.
All of its representatives are busy handling other customers.
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I am assured that my call is very important to them, so I am advised to just hold until the next agent is available.
Who are these people who are clogging up customer service?
Are they complaining?
Are they ordering new goods and services?
How did their calls get through when my call can’t?
Wake up America!
Unknown individuals are clogging up customer service across the nation.
— James Cook, Trophy Club