Staff at a Southlake Supercuts refused to cut the hair of a special needs boy in a wheelchair, prompting corporate offices to require “guest service retraining” at that location.
Staff at the salon on Southlake Boulevard told the boy’s mom they couldn’t cut his hair because he wasn’t wearing shoes. Jenny Page told a cbsdfw.com reporter her son Will, 15, can’t walk and he rarely wears shoes because doing so agitates him.
The Texas Health Code requires stylists to wear shoes but it isn’t a requirement of customers, according to the story.
“I just felt like there wasn’t any compassion or common sense in this particular situation,” Page told CBS.
A staff member at the salon said comments about the incident would need to come from the parent company, Regis Corp., which released a statement Wednesday: “We are committed to welcoming everyone who comes into our salons. Accordingly, this salon will be doing guest service retraining, including Texas Department of Licensing and Regulation code. We have reached out to the family and hope that they will consider giving us another opportunity to cut and style their hair.”
Page told CBS that she doesn’t want anyone to be fired or for the store to lose business. “I just want there to be some education and awareness,” she said.