As of Nov. 20, the Keller school district’s online services were “98 percent back” following a system-wide failure, officials said.
The district lost regular Internet access Nov. 11 because of a hardware failure in a main server. All internal and external email, websites and applications went down, including online lunch payments and the Home Access Center, which tracks grades and attendance.
Almost a week later, on Nov. 17, email and key online applications like teacher grade books and the lunch payment portal and KISD websites were restored. As of Nov. 20, some printing services were still out and users lost emails received between the backup late Nov. 10 and the system failure on Nov. 11.
Home Access Center, the application for parents and students to check grades and attendance, made a brief appearance early in the week and then went down for a few days. It was fully restored the night of Nov. 19. Home Access Center first came back on the old server, but technicians had to shut it down and move it to the rebuilt server.
No data were lost, and the experience has helped reinforce the need for the district’s data recovery service, said Joe Griffin, chief technology officer.
“Everything worked as it should have,” he said. “Fortunately, we had great backups for financial and student information.”
Griffin said that officials learned some valuable lessons because of the massive outage. They surveyed principals to find out what were the most critical systems. For instance, restoring online programs for students who need to use them for credit was a key component and should be replicated in the cloud.
As far as the cause, technicians know that the server had a hardware failure, he said. The manufacturer is doing a comprehensive analysis on the equipment and should have a report in the next four weeks.
Griffin said he plans to share the results publicly.