The father of a sick toddler who drove his child to the emergency room on Friday after 911 put him on hold has questioned why no one answered when he called for help.
Dustin Shutler, who lives near Highway 170 in north Fort Worth, said his 2-year-old son awoke from a nap with a fever that rose to 104 degrees, according to a story reported by WFAA news.
Shutler’s wife tried to cool their son down while he waited for a response after dialing 911, the story said. Shutler hung up the phone before the response came after being placed on hold, and after he listening to recorded messages in English and Spanish, the WFAA report said.
Shutler’s son, Flint, was suffering from a stomach virus and is now recuperating at home, a story reported by NBC 5 News said. But on Saturday, Shutler called authorities, again looking for someone to answer.
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Officials with the Fort Worth dispatch center told a WFAA reporter that dispatchers were inundated with calls related to a rolling gun battle that took place about the same time on Friday that Shutler’s son became ill.
The gun battle, which took place on West Seventh Street in an area filled with restaurants and bars, ended with two vehicles crashing and a number of individuals becoming involved in a large fight, which resulted in several additional calls to 911, NBC reported.
Police said almost half of the dispatchers on duty that night were busy fielding calls related to that incident at the time Shutler called 911, the WFAA story said.
"It just is concerning," Shutler told a WFAA reporter. "I guess from now on, I'll make sure all of my emergencies don't happen on Friday nights."