Baker Ahles & Kaskovich

December 4, 2013

North Richland Hills call center looking for workers

Virginia-based Portfolio Recovery Associates, which collects credit card debt, needs 200 people for a new call center on Grapevine Highway.

A Virginia company is seeking 200 people, preferably fluent in both English and Spanish, to collect credit card debt resold to it by card-issuing banks.

North Texas’ gain is the Philippines and Panama’s loss. Portfolio Recovery Associates closed call centers there because, says spokesman Ray Atkinson, more and more banks and an industry regulator, the Office of the Controller of the Currency, frown on such offshoring.

So the firm has outfitted a 45,000-square-foot building at 6341 Grapevine Highway in North Richland Hills as a call center, and is already training people, Atkinson told us.

But it’s seeking to hire more. On-the-spot interviews will be conducted Saturday, from 9 a.m. to 1 p.m., at the Radisson Fort Worth-Fossil Creek, 2540 Meacham Blvd., Fort Worth. Another job fair will held in January. For more information, go to

Why a call center in North Richland Hills? Atkinson cited the suburb’s proximity to a major airport and the region’s pool of Spanish speakers. He declined to say how good the pay might be, saying only that it’s competitive.

Best Workplaces for Women finalists named

The Fort Worth Chamber of Commerce has announced eight finalists for Best Workplaces for Women Awards, recognizing best practices by local businesses in recruiting and retaining female employees.

In the small business category, the finalists are J. Taylor & Associates, an accounting, assurance, consulting and tax related services firm, and Teneo Linguistics Co., which offers translation services and interpreters for foreign language documents

Finalists in the medium business category are Bank of Texas; Communities in Schools of Greater Tarrant County, which offers counseling, coaching and activities for student success; and Hartman, Leito & Bolt, a regional tax and advisory services firm.

In the large business category, the finalists are Baylor All Saints Medical Center, Haynes and Boone law firm and Jacobs Engineering.

The winners will be announced in March.

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