American Airlines upgraded its automated phone system for frequent fliers last month which has led some users to complain about long hold times and hangups. (Star-Telegram/Rodger Mallison)
American Airlines upgraded its automated phone system for frequent fliers last month which has led some users to complain about long hold times and hangups. (Star-Telegram/Rodger Mallison) Rodger Mallison Star-Telegram
American Airlines upgraded its automated phone system for frequent fliers last month which has led some users to complain about long hold times and hangups. (Star-Telegram/Rodger Mallison) Rodger Mallison Star-Telegram
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June 19, 2015 10:56 AM

American’s new phone system for AAdvantage members causes a few headaches

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