American Airlines

January 27, 2014

American picks Sabre to integrate passenger reservations systems

American currently uses Sabre’s reservation system, making the integration easier, although the process will take up to two years.

American Airlines announced Monday it has chosen Southlake-based Sabre Corp. to integrate its passenger reservation systems.

The news was not surprising since American uses Sabre’s reservation system.

Maya Leibman, American’s chief information officer, previously indicated that the merged carrier was likely to choose the technology systems used by the larger carrier, American, as it integrates its operations.

The Sabre reservation system allows customers to purchase tickets, check flight schedules and get boarding information. Employees also use the system to match baggage with destinations.

“The migration to one reservation platform in partnership with Sabre is a critical milestone in the merger integration process, and lays the groundwork for customers and employees alike to have a seamless experience throughout the travel journey,” Leibman said in a statement on Monday.

American said the integration process will last approximately two years.

Sabre, which has about 10,000 employees worldwide, recently unveiled plans for an initial public offering of stock. The company started as part of AMR Corp., the former parent of American Airlines, when the airline replaced its handwritten ticket system with an automated reservation system. Travel agencies began using the computer system in the 1970s to book tickets.

Sabre was spun off from AMR as a separate public company in 2000 and was taken private in 2007 through a $5 billion deal orchestrated by TPG Funds and Silver Lake Funds.

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