May 5, 2014

Express Scripts to close prescription processing center in Fort Worth’s CentrePort

The pharmacy benefits manager will close a processing center in far east Fort Worth with 418 workers and a call center in Irving with 148 employees.

Express Scripts, the nation’s largest manager of prescription drug benefits, will cut 566 jobs in North Texas by the end of June, including 418 in Fort Worth, it said Monday.

One of the two facilities affected is a prescription processing center at 15001 Trinity Blvd. in the CentrePort development south of Dallas/Fort Worth Airport. Express Scripts spokesman David Whitrap said the facility, which it acquired in 2012 when it merged with Medco Health Solutions, will close later this year.

Also being closed is a customer call center at 811 Royal Ridge Parkway in Irving that employs 148. Whitrap said a few facilities elsewhere around the country also are being closed.

Not affected, Whitrap said, is another Express Scripts location at 5450 N. Riverside Drive in Fort Worth that employs about 500 people. That facility also processes new prescriptions, like the CentrePort location.

Whitrap said the St. Louis-based company is reorganizing its operations to adjust to a decrease in business volume. He said a major customer, UnitedHealth Group, has dropped Express Scripts as its pharmacy benefits manager. In April, Express Scripts said its first-quarter revenue fell more than $2 billion compared with a year earlier.

Whitrap said affected workers were informed of the closings last week and will be paid through June 29, though some may be laid off earlier.

Express Scripts’ downsizing comes as Humana Inc. has opened a mail-order pharmacy at 2001 W. John Carptenter Freeway in Irving. That call center and support operation had 190 employees when it opened in October and is expected to grow to more than 600 positions over the next two to three years, the company has said.

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