Fixing Web’s security flaw time-consuming

04/15/2014 8:47 AM

04/15/2014 8:48 AM

Websites afflicted by the Heartbleed security flaw are finding that it’s taking longer than anticipated to recover from the fallout.

Heartbleed, which can expose people to hacking of their passwords and other sensitive information, sent companies rushing to patch their systems after the security flaw came to light last week. What some didn’t foresee was the time and cost needed to restore user data and fix interruptions caused by suppliers and partners.

Team Snap Inc., like many other Internet companies vulnerable to Heartbleed, sought to plug the vulnerability with a software update and minor technical adjustments, yet soon discovered that wasn’t enough. Team Snap’s hosting company, which provides their Internet infrastructure, caused a breakdown when it applied its own fix and disrupted customer websites.

That scenario illustrates the hidden costs faced by individuals and businesses as they seek to fix one of the biggest security threats in Internet history, said Michael Shaulov, chief executive officer and co-founder of Lacoon Security Ltd., a mobile-security company based in San Francisco.

“Just take the salary of all the people in IT and security and divide it by one week – that’s probably for everyone, everyone across the board,” Shaulov said in a telephone interview. “There is a ripple effect.”

Heartbleed is one of the biggest security flaws to hit the Internet. The bug, which was discovered by researchers from Google and a Finnish company called Codenomicon, affects OpenSSL, a type of open-source encryption.

Some BlackBerry software, including its BBM messaging service for iOS and Android, is affected and the company is working on fixes, it said in an April 10 blog post. BlackBerry smartphones and tablets aren’t compromised, the company said. Calls to BlackBerry’s corporate offices weren’t immediately returned yesterday.

Networking equipment from Cisco Systems and Juniper Networks are at risk and millions of smartphones and tablets running Google’s Android operating system are affected by Heartbleed.

Bloomberg News reported Friday that the National Security Agency has known about the bug for two years and exploited it as a basic part of its spying toolkit. The Office of the Director of National Intelligence denied that the agency was aware of the vulnerability before 2014.

Two days after applying the fix, Boulder, Colo.-based Team Snap, whose sports website has 6 million registered users, encountered disruptions. Photos that people had uploaded of their children’s sports teams suddenly stopped rendering, and they couldn’t upload any more. Leagues and clubs that pay the company to run team Web pages saw their logos and information disappear.

‘It … snowballed’

Team Snap’s entire staff of 43 was involved in getting the website to work again, notifying customers and changing passwords, said Ken McDonald, vice president of customer acquisition.

“It definitely snowballed, and I don’t think any of us when it first happened imagined how many people would be touched in so many ways,” McDonald said. “It’s almost as though you’re in neutral. We have this long list of things that customers want to improve, and instead of doing that you’re just patching and communicating what’s been going on.”

Yahoo found some of its users’ information spilled onto the Internet after its website was found to be vulnerable to the Heartbleed bug a day after its public disclosure.

“As soon as we became aware of the issue, we began working to fix it,” the Sunnyvale, California-based company said in an emailed statement April 9.

Bryn Mawr College in Pennsylvania warned students on April 10 to expect short outages for two days as the school fixed systems affected by Heartbleed. Dartmouth College also told students that they would need to change their passwords after the school patched its systems. Dartmouth representatives didn’t return messages. Tracy Kellmer, a spokeswoman for Bryn Mawr, declined to comment.

While businesses and governments usually rush to apply software patches to defuse security threats, consumers notoriously make the worst choice of all: Doing nothing.

Almost six years after the Conficker worm emerged, exploiting a programming flaw in Microsoft’s Windows operating system, the program is still infecting computers.

A major flaw in the Domain Name System that governs Web addresses uncovered by security researcher Dan Kaminsky in 2008 has been mostly neutralized because the companies patched the flaw quickly.

Heartbleed takes more steps to fix.

The bug concerns a programming error in OpenSSL, which protects information flowing between servers and customers’ computers.

Left unaddressed, the flaw allows hackers to spy on private communications and extract the data from computers with compromised connections.

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