Home > News > Nation > Latest National Headlines
Latest National Headlines

Starbucks sorry for not serving woman with dog

Posted Wednesday, Sep. 03, 2014  comments  Print Reprints
A

Have more to add? News tip? Tell us

Starbucks has apologized to a 24-year-old woman who said she wasn't allowed in a Rochester-area store because she had a service dog.

The Democrat and Chronicle of Rochester reports (http://on.rocne.ws/1rlLHnL) that Amy Kaplan of suburban Brighton said she was denied service after entering a Starbucks on Sunday afternoon with her service dog, a malamute named Zero.

Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety.

She posted a video to YouTube in which an employee tells her she can't come in the store with a service dog.

A Starbucks official told Kaplan in an email that he wanted to personally apologize.

Looking for comments?

We welcome your comments on this story, but please be civil. Do not use profanity, hate speech, threats, personal abuse or any device to draw undue attention. Our policy requires those wishing to post here to use their real identity.

Our commenting policy | Facebook commenting FAQ | Why Facebook?