Another computer glitch causes delays for drivers at DFW Airport

Posted Wednesday, Oct. 23, 2013  comments  Print Reprints

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For the second time in a week, computer glitches were blamed for traffic woes on Wednesday at the north exit of Dallas/Fort Worth Airport.

On Monday, traffic was throttled when the new automated system at the airport exit was not registering toll tag transactions.

Two days later, the computer system was working but at a much slower pace at the north exit, causing delays of 10 to 15 minutes, said airport spokeswoman Cynthia Vega.

Airport computer specialists worked on the problem late Wednesday afternoon, while other employees were at the parking plazas helping to process transactions. By 6 p.m., the problems had been identified and fixed, though the cause was still unknown, Vega said.

She added that the same system is used at the south exit, but there were no problems there Monday or Wednesday.

“The glitch on Monday was that the system was not reading toll tags,” she said. “Our IT guys got out there and they were able to pin it down and correct it. But now we’re having another issue.

“They started noticing a bottleneck around 4 or 5 p.m. For whatever reason, it was going slow — the whole system — whether paying by cash, credit card or toll tag.”

Problems have occurred since a new automated parking system went online last month. The airport recently paid $77,000 in refunds to customers who were overcharged when the new system didn’t recognize cars with toll tags leaving the airport.

Under the new system, the airport’s entry plazas have automated kiosks allowing drivers with toll tags to enter without taking a ticket. Vega said it’s designed to show customers at the gates how much their toll tags are being charged, so they don’t have to wait for monthly statements from the toll authority.

“We know it’s an inconvenience and we really apologize,” Vega said of the glitches. “The airport is all about customer service, and right now we’re working on it full tilt because we really want our customers to have a positive experience.”

This report includes information from the Star-Telegram archives.

Bill Miller, 817-390-7684 Twitter: @Bill_MillerST

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