Computer glitch causes long delays at DFW Airport entrance

Posted Monday, Oct. 21, 2013  comments  Print Reprints

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A computer glitch caused an hourlong traffic jam at the north entrance of Dallas/Fort Worth Airport on Monday as the airport’s new parking system once again failed to read toll tags correctly.

“It was not registering every toll tag coming in to the north entrance or exiting the north entrance,” said airport spokeswoman Cynthia Vega. “It led to a backup that lasted around an hour starting around 6:30 a.m.”

The airport had employees manually lifting gates and issuing tickets to customers coming into the north entrance with toll tags.

The problem was identified but continued to crop up intermittently throughout the day until around 4:30 p.m., when it was fixed, Vega said.

Problems have occurred since the new automated parking system went online last month. Some drivers were incorrectly charged because the readers in the new system didn’t recognize when a car with a toll tag left the airport. As of its October board meeting, the airport had issued $77,000 in refunds to more than 1,300 customers who were overcharged.

Andrea Ahles, 817-390-7631 Twitter: @Sky_Talk

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