Colleyville to send citizen survey by mail

Posted Monday, Oct. 21, 2013  comments  Print Reprints

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Residents can expect a satisfaction survey in their mailboxes in January.

City Council decided to mail the 2014 citizen survey to every household as well as make it available online.

City staff use the survey, which is polled every two years, to help make budget decisions.

“When we go to budget at the end of March, department heads are able to use that information as they begin to craft their budget request," said Adrienne Lothery, strategic services manager.

Although the method is expensive, the council decided to keep the mailed version of the survey because more residents respond by mail.

In the 2012 survey, 1,070 citizens responded by mail and 595 responded online.

“I’m not ready to abandon the mail part of it either,” councilman Tom Hart said. “This is two years worth of our information that we’re going to work on two budgets with. We might as well get the best that we’re gonna get.”

The mail and online options will cost the city about $20,850, while an online only option would cost $9,350, according to city staff.

“What’s the goal of the survey?” asked Mayor David Kelly. “The goal would be to get every household in Colleyville to respond.”

The council will mail the survey to residents with pre-paid return postage. The survey will not exceed 8 pages.

Although the council members agreed the trend is heading toward an online-oriented response, members said Colleyville residents are not there yet.

Dustin L. Dangli, 817-390-7770 Twitter: @dustindangli

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