Parking, TollTags at DFW

Posted Thursday, Oct. 17, 2013  comments  Print Reprints

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Having been to and through a good number of major U.S. airports, I find it distressing that DFW seems to be the only one that charges private vehicles to drop off and pick up passengers.

Of course, they all charge for parking that coincides with passengers leaving their cars. But to charge for simply dropping off passengers at or near the gate, or picking them up without even leaving the driver’s seat, reeks of a ripoff.

I can rationalize the charge for driving through the airport, using it as a shortcut north or south. But if other airports can manage their financial survival without charging to drop off or pick up passengers, why not DFW?

Further, the charge of a dollar to park for 30 minutes is totally unrealistic.

Rarely am I able to pick up a passenger and escape the airport in 30 minutes or less. Even if the flight arrives on time, it takes considerable time to get to the access road. Then add the travel time from and to the DFW entrance, and it always results in the $2 toll.

— John Hagen, Fort Worth

As we celebrate the new toll stations at DFW Airport, which accept window toll stickers or self-service credit card payments, most of us might think this is progress.

But — wait. Not so fast.

If you live outside the Metroplex or have a TollTag other than from the North Texas Tollway Authority, you’re flat out of luck. It appears that whomever you talk to, it’s not their fault.

TxTag in Austin says that DFW Airport has an “exclusive” contract with NTTA. DFW Airport says the “state of Texas does not have a contract with DFW for their customers to be able to utilize the airport” and that it’s a “technology” issue.

“Maybe someday,” they say.

Someone needs to tell these folks that DFW Airport serves the whole Southwest, not just North Texas, and that everyone who passes through the airport has a stake in fast and efficient service.

— Jim Fletcher, Colleyville

So the new toll plaza and TollTag-only lane has finally arrived at DFW?

What a joke! To make people with TollTags wait in those absurd lines is beyond ridiculous.

“TollTag only” means that you should be able to keep going and not stop because the person in front of you doesn’t have a TollTag despite the sign, or you have to creepy-crawl up to the yellow barrier for it to open.

— Brice Clark, Hurst

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