Southlake releases citizen survey

Posted Monday, Oct. 07, 2013  comments  Print Reprints

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Southlake residents get a chance to express their opinions on what they want for the city through a Citizen Satisfaction Survey released last week. The survey will be available through the month.

Caroline Eckel, assistant to the city manager, said the survey is an opportunity for residents to provide feedback.

“We really take it very seriously and it helps us take a direction in the city for the next few years,” she said. “It is critical we get people to log on and take it and give us that direction.”

The citizen satisfaction survey is released every two years. The last survey was conducted in 2011.

During a 2030 Mobility Master Plan committee meeting last month, the city used data from the survey as a basis for increasing and improving sidewalks and trails. In the 2011 survey, a question asked, “If the City government could change one thing to make Southlake a better place to live now and in the future, what change would you like to see?”

More and better sidewalks was listed as a top priority.

The online-only survey takes about 20-30 minutes to complete and is available to all Southlake residents. It covers all aspects of city services.

Although it can only be taken online, Eckel said the staff has made changes to make it more user friendly. Computers are available at the public library and the Senior Activity Center.

Changes include allowing participants to save their spot in the survey and return at a later time and re-formatting to improve the flow of information and questioning.

“That kind of rearrangement is something that we hope will make it easier to take and will help people move through the survey a bit more quickly,” Eckel said.

The staff plans to present the survey results to City Council at its winter retreat and will make the results available online later.

Dustin L. Dangli, 817-390-7770 Twitter: @dustindangli

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