Facebook commenting FAQ

Posted Tuesday, Sep. 10, 2013  Print Reprints
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We’re using Facebook Comments to improve the environment for conversation and to make it easy to comment on stories and share them with your friends. Here are some common questions and answers:

Q. Do I need a Facebook account to comment?

A. Yes, you must have an active Facebook account to comment on our site. If you don’t have a Facebook account, you will be prompted to sign up for one when you try to comment. You can also sign up at facebook.com. To discourage anonymity and/or spam accounts, once you’ve signed up with Facebook, you must add a profile photo and connect with at least four friends before you will be able to easily comment and share stories. Your comments may be visible only to you and your friends for the first few days after you sign up.

Q. What if I don’t want to participate in Facebook?

A. Only Facebook users will be permitted to post comments on our stories.

Q. Will Facebook be monitoring the comments now?

A. Facebook does not moderate comments.

Q. Are we being paid by Facebook to do this?

A. No.

Q. How do I sign in through the article page?

A. After you enter your comment, when you click on “Comment,” a pop-up window will appear asking you to sign in via Facebook. If you do not see the pop-up window after you click on “Comment,” make sure that you have your pop-up blocker turned off. If you are already signed in to Facebook on your computer or device, you can simply post your comment.

Q. Why do my Facebook profile picture and name appear on the comments page when I haven’t posted a comment?

A. If you’re signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.

Q. Will all my comments be posted to my Facebook page?

A. Not necessarily. When you comment on our site, the “post to Facebook” box is checked by default. If you unclick the box, the comment will not be posted to your Facebook page.

Q. Can other commenters see my personal information, e-mail, location, etc?

A. What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit facebook.com/help/privacy.

Q. How do I report an inappropriate or abusive comment?

A. Hover over the upper right corner of the comment until an “X” appears. Click the “X” and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook tracks abuse reports and automatically bans users who are consistently abusive.

Q. Why can’t I see the comments?

A. Comments on our site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.

Q. How do I manage my account, change privacy settings and share my comments?

A. You can learn about these options and more by visiting Facebook’s help center at facebook.com/help.

Q. How do I manage Facebook notifications?

A. You can learn how to manage Facebook notifications at this link: facebook.com/help/390022341057202/

Q. Are the Terms of Use staying the same?

A. Yes, and you can find them at star-telegram.com/terms-of-service. To see Facebook’s terms of service, go here: facebook.com/legal/terms.

Q. Do I need to keep an active Facebook account to post?

A. We look for real names, some kind of picture, and enough information to persuade us that you are a real person. Whether you do anything else with your Facebook account other than using it to comment on our site is entirely up to you.

Q. Do I have to use my own photo?

A. You can pick whatever best expresses yourself as your public photo. The photo shown is the main photo on your Facebook account page.

Q. What is a Top Commenter and how do I become one?

A. Facebook automatically assigns the Top Commenter badge to users whose comments are most often “Liked” by others. To earn the Top Commenter badge, keep doing what you’re doing: being civil, respecting other viewpoints and following our community rules.

Q. What if I still have questions about the system and how to use it?

A. You can e-mail us at online@star-telegram.com, and we’ll try to help.

If you’re having problems with your Facebook account, please visit facebook.com/help.