39,000 Atmos customers overcharged

Posted Tuesday, May. 07, 2013  comments  Print Reprints

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Because of a computer glitch, about 27,000 Atmos Energy customers in Texas who use automatic computer withdrawal to pay their bills were overcharged 10 times the amount of their actual bills, the company acknowledged Monday.

The mistake was discovered Sunday by the vendor Atmos uses to handle customers whose bills are automatically deducted from their checking accounts or credit cards, Atmos spokeswoman Jennifer Ryan said.

The company has about 3 million accounts, and of those, about 39,000 in eight states were overcharged. Included were about 27,000 customers in North and Central Texas, Ryan said.

“But they affected in a rather large way,” she said. “They were charged 10 times their normal bills. As soon as we found out about it, our guys started working.”

Atmos officials hoped to have the problem fixed within 24 hours, or “72 hours, worst-case scenario, for the smaller banks,” she said Monday night.

The repayments will include “any overdraft fees they incurred,” Ryan said.

“We’ve been calling people and making reimbursements,” Ryan said. “People in our public relations office were affected as well because we’re all customers.

“We just sincerely apologize.”

Bill Miller, 817-390-7684 Twitter @Bill_MillerST

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