American back on track after computer woes

Posted Wednesday, Apr. 17, 2013  comments  Print Reprints
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American Airlines worked to get its flight operations back on schedule Wednesday after a computer outage the day before shut its network down for five hours.

The Fort Worth-based carrier canceled only a few flights in the morning because of the computer issues and repositioning of aircraft.

However, weather in Chicago prompted the airline to cancel about 100 flights.

Its regional carrier, American Eagle, canceled over 200 flights Wednesday, mostly because of bad weather at Chicago O'Hare Airport, according to FlightStats.com

"Our operations returned to normal this morning," American spokeswoman Andrea Huguely said. "Again, we apologize to our customers for the inconvenience yesterday and thank our team for their continued efforts."

American added five flights to its schedule Wednesday to help affected customers reach their destinations.

Most of the cancellations and delays Tuesday occurred at Dallas/Fort Worth and O'Hare airports, two of American's major hubs.

The airline canceled 978 flights because of the computer outage that affected its reservations, check-in and booking systems.

In a video apology posted on YouTube.com on Tuesday evening, American Chief Executive Tom Horton said the carrier had a software issue that affected its primary and backup computer systems.

About 1,500 passengers opted to stay overnight at DFW Airport in the terminals, airport spokesman David Magaña said.

The airport and American offered hotel vouchers and hotel reimbursements to passengers affected by the cancellations and delays.

Flights continued to depart from the airport until about 3 a.m. as American worked to get its operations back on track.

Andrea Ahles, 817-390-7631

Twitter: @Sky_Talk

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