Hundreds of American Airlines flights canceled or delayed nationwide

Posted Tuesday, Apr. 16, 2013  comments  Print Reprints
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Hundreds of flights were canceled or delayed by American Airlines nationwide on Tuesday as the carrier was unable to check-in passengers due to a computer system outage.

Website flight tracker FlightStats.com shows 416 American Airlines flights and 424 American Eagle flights have been canceled as of 6:30 p.m. CDT. There are also 725 American Airlines flights and 477 American Eagle flights that have been delayed.

Most of the cancellations and delays are at DFW and Chicago O'Hare airports, two of American's major hubs.

Problems with the airline's reservations, ticket booking and check-in computer systems started in the late morning and forced the Fort Worth-based carrier to ground flights for several hours as it worked to fix the problem.

At 3:30 p.m. CDT, American said its systems were back online but that it expected flight delays and cancellations to continue throughout the day.

"We apologize to our customers and our people for this inconvenience," the airline said in a statement. It noted there was no evidence to link the technical outage with the explosions at the Boston Marathon on Monday that killed three people and injured scores.

The carrier offered to change customers' reservations at no charge if their travel plans are flexible. If not, American said it would provide full refunds.

But because of the computer problems, American said it can't make the changes to current travel plans until the computer issue is fixed.

The Federal Aviation Administration issued a ground-stop of all American Airlines and American Eagle flights across the nation at the request of the carrier on Tuesday.

After the problem began, flights at DFW were delayed with a few aircraft sitting on the runways, but not taking off.

"We're seeing some planes on the tarmac that haven't departed at this point. We're mobilizing resources to help where we can. If that means helping deboard aircraft we're ready to do that," said DFW Airport spokesman David Magana.

According to posts on Facebook and Twitter, some passengers have been stuck in planes waiting to take off for almost two hours.

Sabre reservation spokeswoman Nancy St. Pierre said there are "no issues" from the Southlake-based company's system but that there is a connectivity problem which Sabre does not manage for American.

Andrea Ahles, 817-390-7631

Twitter: @Sky_Talk

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