mom2momdfw
Home > Moms > Blog Parent > A day in the life...
A day in the life...

Ridiculous Return/Exchange Policies

Posted Friday, Jan. 22, 2010  comments  Print Reprints
A

Have more to add? News tip? Tell us

I went to Babies R Us last week to exchange an humidifier that I bought on Black Friday. Babies R Us has a 90 return policy, and during that time, the humidifier that I bought quit working. When I went in to exchange it; Babies R Us wanted me to pay over $20 for the exchange because the item was no longer on sale. The customer service person didn't want to charge me $20 for the even exchange so she just handed me the new item and didn't issue me a new receipt, because the system would charged me the difference.
The same thing happened to me last year, but it was diapers instead. I bought several boxes of size 3 Especially for Baby diapers and wanted to exchange some for a size 4. If you know anything about the Especially for Baby line; you know that they all cost the same amount but the quantity is lower for every size you go up. Once again, I had my receipt, but they wanted me to pay over $15 per box for the even exchange. How ridiculous is that? I'm convinced that if I went in without a receipt that they would have let me have the larger size without any fuss. I used to think that Target had the hardest return policy but they don't have anything on Babies R Us/Toys R Us.
Is anyone else as frustrated with this policy as I am?

Looking for comments?

We welcome your comments on this story, but please be civil. Do not use profanity, hate speech, threats, personal abuse or any device to draw undue attention. Our policy requires those wishing to post here to use their real identity.

Our commenting policy | Facebook commenting FAQ | Why Facebook?